Return & Refund Policy

1 Coin Purchase Refunds

Coins purchased on ServiceConnect are generally non-refundable. However, exceptions may apply:

2 Service Payment Refunds

Since payments are made directly between customers and service providers:

• ServiceConnect does not process service payments
• Refunds are subject to agreement between parties
• We may assist in dispute resolution but cannot guarantee refunds
• Keep all communication records for reference

3 Ad Promotion Refunds

For promoted listings and advertisements:

• Ad costs are deducted in coins at time of creation
• Partial refunds may be available for unused days
• Technical issues preventing ad display qualify for full refund
• No refunds for underperforming ads

4 Refund Process

Steps to request a refund:

Refund Timeline:

• Approved refunds processed within 5-7 business days
• Credit card refunds may take 7-10 business days
• UPI/Bank transfers processed within 3-5 business days

5 Dispute Resolution

If you have a dispute regarding a service:

1. First, try to resolve directly with the service provider
2. If unsuccessful, contact us within 15 days
3. Provide all communication and evidence
4. We will mediate but cannot guarantee outcome

6 Cancellation Policy

7 Contact for Refunds